As stated above, our goal is to provide quality outdoor furniture for your enjoyment. We pride ourselves on supplying quality products and hope that the guarantee never comes into play however we do understand that things happen and as your supplier, we hope to provide solutions when such instances do occur.
The guarantee works as follows:
Chilli Pepper offers different length guarantees depending on your type of use for the product. We make a distinction between commercial and residential use.
Commercial Use there is a 2 year guarantee on products and for residential use, a 5 year guarantee is provided (This specifically speaks to rusting of aluminium, chipping of wicker etc.).
Furniture supplied by Chilli Pepper is often made of stainless steel. Please be aware that stainless steel will collect grime on its surface, which may resemble rust. This is due to the region in which the furniture is kept (e.g., coastal regions). Please be aware that this is easily removable with a 3M scotch-brite scourer and water. This is normal and does not invalidate any guarantees.
What is not covered by the Guarantee?
Damage caused by wind
Damage caused by misuse
Damage caused by negligence
Damaged caused by wear and tear
Damage caused in an environment with harsh conditions
Outdoor furniture does not mean indestructible furniture. Certain elements of nature may damage your furniture and invalidate your guarantee. Please protect your furniture specifically from the effects of wind. If you live in a windy area, know when the wind comes up and take precautions to ensure that the furniture does not get damaged. Please note that every product has a limited life span. The Southern African sun, in particular, is incredibly harsh and leads to faster deterioration of outdoor furniture than, say, in Europe. Treat your furniture kindly and your investment will last longer.